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www.itsmfusa.org

 

Mentored Program with an ITIL Expert Certified Trainer

Accredited Mentored Program is a cost effective and efficient way to acquire your ITIL V3 certification.  Once you participate in the Program you are eligible to take the exam.

This is a blended self-paced course using classroom presentation material with an ITIL Expert certified Trainer.  One of our Trainers is assigned to you as your dedicated Mentor.  The Mentor is responsible for answering your questions and to ensure that you are prepared to successfully pass the Certification Exam using our preparation and evaluation tools. 

The Mentored Program uses the same material that a Trainer uses to teach the classroom session.  In addition, you receive all of the detailed supplementary references that is provided to our trainers that will increase your level of knowledge beyond the required Bloom Level.  The student manual is a printable PDF instead of a hardcopy that you can use for future reference.

Benefits of the Mentored Program

  • Lower cost - no travel expenses, lodging, car rental, hotel
  • Higher pass rate - no stress, no deadlines, no boot camp, no cramming, take your time, study at your own pace, use supplementary material to enhance your knowledge
  • Dedicated ITIL Expert certified trainer - an ITIL Expert certified trainer is assigned to you
  • Accredited Courseware - using the same courseware that is provided in our classroom, exam preparation assignments that are reinforced by your mentor
  • No expiry date - unlimited license until you pass the exam
  • Off-line - you are not tied to the internet - study anywhere

Overview of the Mentored Program

 

Accredited by APMG EI EXIN CSME.  Once you complete the Mentored Program you are eligible to take the ITIL V3 exam (Foundation, Lifecycle, Capability, MALC).  You can take the exam directly with the Examination Institute with your Certificate of Completion or have Mountainview schedule it for you.

 

CMDB Concepts - Bloom Level (BL) 6

Project Management & CMDB - BL6

High Level Incident Workflow - BL4

Process, Functions, Roles, etc - BL3

Incident Definition - BL2

Impact Definition - BL2

"What time is it?"  Incident or not - BL 5

Incident Ownership - BL2

Known Errors - BL2

 

Download ITIL V3 Service Operation Mentored Program Full Trial

Download the Full Service Operation Version and determine if Mentored Program is right for you. Right-click and download since it is 60MB.

 


 

What the Mentored Program is NOT

  • NOT a boot-camp with 50 hours a week of cramming for an exam

  • NOT a pre-recorded video of an instructor reading the slides to you. This is not just a video of a pre-recorded classroom session. 

  • NOT a BLOG where you submit questions and wait for an email response

  • NOT on a website with artificial intelligence

  • NOT connected to the Internet

  • NO expiry date


APMG the Official Accreditor

Mentoring is a critical part of learning and APMG considers mentoring as essential for all Computer-Aided Training.  Mountainview's Mentored Program complies with all the APMG Requirements outlined in this document - click to find out more APMG Learning Technology Accreditation Standards_v3 1_LIVE.pdf


Mountainview's proof of Accreditation for e-Learning Training


Take a look at one of our Mentors


Testimonials


Details

  • PROGRAM CONTENT

    • Pre-study

      • Mandatory material to prepare (PowerPoint and PDF)

    • Student Manual (Printable PDF)

      • PDF format that is printable and editable for notes

      • Same as classroom version - includes sample exams and other references

      • Optional Hardcopy Student Manual available for an extra shipping and handling fee

    • CBT

      • The same material that the trainer uses in the classroom

      • Additional supplementary material to ensure the concepts are understood

    • Exam Preparation and Review by an ITIL V3 Expert Certified Trainer

    • Examination or Certificate of Completion for you to arrange the exam directly with the examination board

  • MENTOR

    • Dedicated ITIL V3 Expert Mentor to ensure your success on the exam

    • Conducted by one of our ITIL V3 Expert Certified Trainers

    • Addresses questions, provide examination tips, review content

    • Distance Learning format using webinar technology

    • Mandatory for Intermediate Level; Optional for Foundation Level

    • Required to meet the Bloom Level in the course syllabus

    • Exam Preparation & Review with your Mentor

  • OFF-LINE

    • The PowerPoint and PDF documents are installed on your computer so you are not tied to the Internet

    • Study on a plane, train or automobile

  • EXAMS

    • Web-based or paper-based exams are optional

    • Exam Proctoring can be done using 3 methods

      • Examination Institute appointed Proctor for a fee

      • Customer appointed Proctor at no charge

      • Examination Institute proctoring using a web-cam

  • DISCOUNTS

    • Discounted prices for multiple courses

  • SYSTEM REQUIREMENTS

    • Microsoft PowerPoint 2003 or greater

    • Adobe Acrobat Reader

    • Microsoft Windows Operating System

    • Microsoft Live Id registration - www.passport.net

    • Web browser

    • Broadband Internet connection for CBT Download, Exam Preparation and Review

  • SAMPLE

  • MOUNTAINVIEW ACCREDITED TRAINER DESIGNATION

    • After successfully completing this program you will be able to teach for Mountainview - you will be able to purchase our courseware at TIER 1 pricing.  You will not have to pay the Train-The-Trainer fee.


NOTE: Foundation Level

  • Student can write the exam at one of the world-wide Prometric testing centers or Mountainview can arrange a paper-based or web-based exam


BACK TO TRAINING PAGE TO ORDER 

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