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Proud sponsor of itSMF USA.

www.itsmfusa.org


Information Technology Infrastructure Library (ITIL)

The Information Technology Infrastructure Library (ITIL) is a set of concepts and best practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations.

ITIL is the most widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world.

ITIL gives detailed definitions of a set of IT practices and provides comprehensive goals, activities, inputs, outputs, roles & responsibilities and key performance indicators that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic, and the current version is 3.


ITIL Version 3 Edition 2011

ITIL 2011 Edition is an update, not a new version.  During this time, the UK Government transitioned the ownership of ITIL from the Office of Government Commerce (OGC) to the Cabinet Office department.

The APMG certification scheme for ITIL V3:

ITIL V3 Expert

ITIL Managing Across the Lifecycle MALC

Intermediate Lifecycle Stream

ITIL Service Strategy SS

ITIL Service Design SD

ITIL Service Transition ST

ITIL Service Operation SO

ITIL Continual Service Improvement CSI

Intermediate Capability Stream

ITIL Service Offerings & Agreement SOA

ITIL Planning, Protection & Optimization PPO

ITIL Release, Control & Validation RCV

ITIL Operational Support & Analysis OSA

ITIL Foundation

 

Click here for details about the ITIL certification scheme

Click here for pricing for certification training

Click here for our Course to Process Mapping reference

Click here for examination methods and venues


ITIL Version 3 Edition 2007

A set of 5 core publications to enable ITSM.  The Office of Government Commerce (OGC) issued ITIL V3 in December 2005, which became available in May 2007. ITIL V3 includes five core publications. Click here to learn more about ITIL V3 with this handy complimentary guide.

Click on the link below to read the first chapter of each publication.

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

The APMG certification scheme for ITIL V3:

ITIL V3 Expert

ITIL Managing Across the Lifecycle MALC

Intermediate Lifecycle Stream

ITIL Service Strategy SS

ITIL Service Design SD

ITIL Service Transition ST

ITIL Service Operation SO

ITIL Continual Service Improvement CSI

Intermediate Capability Stream

ITIL Service Offerings & Agreement SOA

ITIL Planning, Protection & Optimization PPO

ITIL Release, Control & Validation RCV

ITIL Operational Support & Analysis OSA

ITIL Foundation

 

Click here for an ITIL V3 Process Poster


ITIL Version 2

The core publications were released circa 2000.  The 7 core ITIL V2 publications include:

  1. Service Support
  2. Service Delivery
  3. Business Perspective
  4. ICT Infrastructure Management
  5. Security Management
  6. Planning to Implement Service Management
  7. Application Management

ITIL V2 certification scheme focused on 2 of the 7 core publications, Service Support and Service Delivery, with a minor reference to the Security Management.  An ITIL V2 Service Manager is on only Service Support and Service Delivery. The 7 core publications of ITIL V2 were refreshed to create the ITIL V3 Publications in 2007.  There is some debate over the total number of core books in ITIL V2, we have used the Introductory Overview of ITIL V2 by itSMF as the point of reference.

The timetable for the ITIL V2 Examination withdrawal is as follows:
  • ITIL V2 Foundation to cease 30 June 2010
  • ITIL V2 Manager to cease 31 August 2010
  • ITIL V2 Practitioner to cease 31 Dec 2010
  • ITIL V3 Foundation Bridge to cease 31 Dec 2010
  • ITIL V3 Manager Bridge to cease 30 June 2011

Complementary Frameworks

ITIL V3's strength centers on its alignment with other international frameworks and standards.  The figure below  illustrates the 5 core publications and a sample of some of the other complementary publications.  For example ITIL V3 references PMBoK and PRINCE2 for Project Management rather than re-inventing the wheel.  It is very important that ITSM Professionals understand the relationships between ITIL and the complementary frameworks and standards.  ITSM integrates all frameworks.


Lapel Pin

A lapel pin will be presented to you after successfully passing the certification exam.


itSMF

Information Technology Service Management Forum (itSMF), is a worldwide user group for ITIL.  Join your local chapter!


References

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