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itil v3 expert program
ITIL V3 Foundation
ITIL V3 SO
ITIL V3 ST
ITIL V3 SD
ITIL V3 SS
ITIL V3 CSI
ITIL V3 OSA
ITIL V3 RCV
ITIL V3 PPO
ITIL V3 SOA
ITIL V3 MALC

Proud sponsor of

itSMF USA

http://www.itsmfusa.org/sponsors/silver

 

ITIL V3 Certification Scheme

The ITIL V3 Certification process (Qualification Scheme) is fairly complex.  It is based on a credit (point) system.  The following list of resources describe the process.  You are welcome to contact us if you prefer.

 

  The ITIL V3 Qualification Scheme

  The ITIL V2 Bridging and V3 Qualification Scheme

The Official Accreditor

The ITIL V3 Certification process (Qualification Scheme) is administered by APMG. 

ITIL ® V3 Certification Scheme (the number in brackets is the number of credits)

ITIL V3 Expert Level

The Expert Certificate is presented to the student after attaining 22 credits with MALC

This is not a separate course or exam

 

Managing Across the Lifecycle MALC (5)

prerequisite is a minimum of 17 Credits
Intermediate Level

Lifecycle Stream

Service Strategy ST (3)

Service Design SD (3)

Service Transition ST (3)

Service Operation SO (3)

Continual Service Improvement CSI (3)

Capability Stream

Service Offerings & Agreement SOA (4)

Planning, Protection & Optimization PPO (4)

Release, Control & Validation RCV (4)

Operational Support & Analysis OSA (4)

prerequisite is Foundation certificate - 2 credits
Foundation Level

Foundation (2)

or

V2-3 Foundation Bridge (0.5)

V2 Foundation (1.5)

Recommended ITIL V3 Expert Certification Tracks

  • Service Manager Track

    • SS, SD, ST, SO, CSI, MALC - high level - ideal for all functional managers, project managers

  • Practitioner Track

    • OSA, RCV, SOA, PPO, CSI, MALC - most detailed content, longest path - ideal for consultants, trainers, practitioners, auditors

  • Transition & Operations Track

    • SO, OSA, ST, RCV, CSI, MALC - ideal for day to operations roles, Service Desk

  • Strategy & Design Track

    • SS, SD, SOA, PPO, CSI, MALC  - ideal for business analysts, architects, security managers, business continuity managers

Course to ITIL Process Cross Reference

Click here for pricing
 

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